Welcome to Landmark Lifting, I’m Steve Idle, the founder. I live with my wife and family here in Mapleton Utah and I run a company that lifts concrete slabs that are sinking into the ground.
More Than You Really Need to Know About Landmark Lifting
What You Need to Know About Landmark Lifting & How We Got Started
Our story started a year before I got into the concrete lifting business. I came across a video on the internet of guys lifting concrete. It seemed like some cool technology, but I didn’t think much more about it. Not long after that, I noticed that my dad had some concrete at his house that had settled a little bit. His concrete was about 20 years old, but still in great shape. He didn’t want to replace just a few panels and have mismatching concrete. He wasn’t excited about spending a ton of money for removing and replacing the slabs either.
I told him about concrete lifting and he thought that was a cool concept, but that was about where the conversation ended. Little did I know at the time, but this is where the gears for Landmark Lifting started turning.
A few weeks later I was working not far from my parents’ house and drove by in the middle of the day. I saw some guys lifting a driveway just down the street. I stopped to talk to them for a few minutes and asked them to give my dad an estimate and pointed out which house was his. They were reluctant to go over and look at the job and just said they thought with what I told them it would be a minimum charge job. Needless to say, they flaked out and we never got anywhere with them. A few days later, just five houses down, I saw a completely different company doing the same work. I asked them the same questions and had the EXACT same experience. I was blown away by the lack of customer service!
Finally, after my dad got stood up again on a bid (wasting half his Saturday waiting) and having called a few more places, we could never get a physical body to go to my parents’ house to give him a bid. Eventually, a polyurethane concrete lifting company came down, gave my dad a bid. My dad gave him the okay, the job was done, and they were gone in less than 2 hours! Throughout this experience, I learned a few things.
- I learned that customer service was horrible in this industry (maybe just construction in general).
- I knew that I was good with people.
- I also learned, or rather it occurred to me, that either these guys were all bad with customer service, or they were so busy that they couldn’t handle all the work.
I figured it could be a little bit of both.
Being a Communications major in Public Relations, I thought I could bring a different vibe to the industry. I continued to research the industry for about 6 months, and with each month working out my business plan getting closer to pulling the trigger to getting Landmark Lifting off the ground. Finally, in February of 2015, we bought our equipment, and we were off to the races. After a few months of figuring out how to overcome the learning curve of lifting concrete with a polyurethane machine, we have become extremely effective in helping people fix their concrete in a cost-effective manner.
We love working with people and we look forward to working with you. We want to deliver the most professional service with the highest quality available in our field. Our innovative tools and techniques help our customers save money and the results speak for themselves. We look forward to working with you!